FAQs

There is no try-and-buy option available for the website/app purchases. However, to make sure you pick the right size, we have a size chart with measurements on our product pages. You can also visit any of our retail stores if they are present in your city. For any queries, please write to us at connect@chanchalgoel.in.

• All purchases made during festival sales, promotional events, or pop-up stalls are strictly non-refundable.
• This policy applies to both online and offline purchases made during such events.

• Exchanges may be allowed only in exceptional cases and at the sole discretion of chanchalgoel.
• Requests for exchange must be made within 48 hours of purchase by contacting our customer support team.
• The product must be in unused, original condition, with tags intact and proof of purchase provided.
• If approved, exchanges will be subject to stock availability and may only be processed for size replacement or store credit, not a different product

• Prices during festival sales may differ from those on our website or retail stores due to exclusive promotions. No price adjustments will be made for differences in pricing across different sales channels.

You can choose to customize your IPL jersey/t-shirt by following the below steps:

1) If a particular jersey/t-shirt is eligible for customization, you will find a checkbox and next to it a note stating 'Customize This T-shirt'. Please click on the checkbox before selecting your preferred size and adding the product to the cart. Please ensure you add the preferred name and number correctly. We request you to review these details before adding the product to the cart.

2)The information added can always be reviewed on the cart page.

3)The placement, color, font, and size of your customized number and name will be fixed with a length of 8 characters for your name and two digits for your jersey's number.

The Cash On Delivery (COD) option isn't available for customized products.You can either pay by UPI, Wallets, Debit Card, Credit Card, or Net Banking.

The placement, color, and font of the lettering & numbering will be fixed with a length of 8 characters for your name and two digits for your jersey's number.

Please follow the below product care instructions:
1)Warm machine wash with similar colours.
2)Do not bleach.
3)Do not use fabric softener
4)Do not tumble dry
5)Do not iron on print
6)Do not dry clean

Please refer to the instructions for the print care on the product tag.

Your customized jersey will be shipped out on the date provided within the product description. In the event of any changes or updates, our Customer Experience Team will certainly reach out to you informing you of the same.

We request you to review the name and number added before making the payment. The jersey is sent for printing immediately after the order is placed, so we cannot edit the added information. This order once placed hence cannot be cancelled. You can opt to place a fresh order with the correct details in the event of the same.

Customized products are not eligible for exchanges or returns. In the event, a wrong or defective product was sent across to you, we request you to reach out to our Customer Experience Team within 6 hours after receiving your jersey and we will assist you at the earliest. Claims shared post 6 hours after delivery, will not be accepted.

You can reach out to us via e-mail at connect@chanchalgoel.in and our team will respond at the earliest. Alternatively, you can reach out to us using the chat option available on the contact us page. You can refer to additional details on our 'Contact Us page.

The benefits will last for 3 months or 1 year depending on the plan to pick. Fun Fact: The yearly membership is the popular choice.

Unfortunately, the Membership is non-refundable and non-transferrable. Also, why would anyone want to?

No additional discounts can be availed when you are a Member. Honestly, with all the crazy deals and discounts you’ll get as a Member, you won’t even feel the need to add more discounts.

To place your order, follow these steps:

• Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
• Once you’re done, click the ‘Add To Cart’ button
• After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
• From there, you can either login to your existing chanchalgoel account or simply continue as a 'New User' and create one.
• Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• You can check how many points you have in your account once you login. Select My Account and click on ‘Reward Points’ from the list. You will be able to see Current Active Points, Total Purchases and Usage History.
• To use active points, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
• Below that will be an option to apply codes for discounts. Tick the 'Use Reward Points' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

• Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
• You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

• We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
• All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

• As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
• For any other assistance/issues you can write to us at connect@chanchalgoel.in or call us on our helpline, and we’ll help sort things out.

• To find out when your order is arriving, you need to first log in to your account.
• Click on the icon to the left of the cart (located on the top right corner) and enter your details.
• Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track Order’ on the top right, type in your order ID, and check your order status.
• After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
• In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
• If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at connect@chanchalgoel.in, we will see what we can do to help.

The annual/monthly introductory offer of Rs. 299/199 is excl. GST. chanchalgoel may revise this annual/monthly fee at any time, without prior intimation. However, such a price change will not affect anyone who has already purchased the membership.

• You can apply for an exchange for your order within 30 days after an order has been delivered. We have a reverse pick-up facility for most pin codes.
• Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
• If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can email us at  connect@chanchalgoel.in.
• Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
• To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. chanchalgoel may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

To exchange your order, you will need to log in to your account and follow the steps:

• Go to 'Orders'
• Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
• Select the mode of return as Reverse Pickup and drop or Self Ship.
• In case your pin-code is unserviceable for a reverse pick-up, you will be prompted to change the address and pin-code or to select the Self Ship option.
• Click on the acknowledgment box and submit your exchange request.
• Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.
• In case your pin-code is non-serviceable for the reverse pick-up facility, we request you to self-ship the product to us. We will credit 100 chanchalgoel Money to your account in place of the shipping costs and once the original order is received, the replacement will be shipped out for you.

• Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

• You can return their order within 30 days after an order has been delivered. We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the product(s).

• You can also return or exchange products at any of our nearest stores. You can visit this link to check the stores available near your location. https://www.chanchalgoel.in/stores-near-me

• In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled. Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at connect@chanchalgoel.in and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as chanchalgoel Money as per your convenience.

• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number or email us at connect@chanchalgoel.in.
• Gift cards/ vouchers are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
• To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, caps,sweat-activated t-shirts, and socks. chanchalgoel may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

To return your order, you will need to log in to your account and follow the steps:

• Go to 'Orders'
• Click on the return button next to the product you want to return.
• Select the reason for return from the dropdown.
• Select the mode of return as reverse pick up or self shipping.
• In case your pin-code is serviceable for a reverse pick-up, kindly confirm the address and contact number.
• Click on the acknowledgment box and submit your return request.
• In case your pin-code is non-serviceable for the reverse pick-up facility, we request you to self-ship the product to us. We will credit 100 chanchalgoel Money to your account in place of the shipping costs.

Once we receive this request, someone from the courier partner's team will arrive at the address to pick up your product within 3 business days. Once your product has been picked up, your refund will be initiated in your preferred mode within 24-48 hours. Once initiated, it will take around 7 days to reflect in your account.

• In case your pin code is non-serviceable for a reverse pick-up, you’ll have to courier the product(s) to the following address: 
  K-Square Logistics Park,
  Prakhhyat Land Developers Private Ltd Warehouse, 
  Building No. 13A, Near Padgha Toll Naka,
  On Mumbai -Nashik Highway,
  Bhiwandi, Maharashtra – 4211011
• When you send it, please ensure that the items are packed securely to avoid any loss or damage during transit. Remember, all items must be in unused condition with original tags attached and packaging intact.Here’s a little perk: Once we receive the product(s) within 24 hours, we’ll credit the entire amount of the self-ship courier charge to your chanchalgoel Money! Plus, you’ll earn 100 chanchalgoel points for your next purchase as a thank-you for using the self-ship process.
• PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.

If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn't reflected as chanchalgoel money, please email us at connect@chanchalgoel.in and we will sort it out for you.

• No. You will only receive the exact amount paid for the product.

There is no Return Fee for Members.
For Non Members, there is a charge of just Rs. 20/- per product applicable to receive refund either in the original source of payment, bank account or chanchalgoel money. 

Members enjoy free shipping on all orders, for Non- Members a shipping charge of ₹50 is payable on orders below ₹499.

You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as chanchalgoel Money to your chanchalgoel account which will reflect within 24-48 hours of initiation.

Yes, we are present offline as well, check the stores available around you- https://www.chanchalgoel.in/stores-near-me

You, can go to "My Orders" page and check the status of your return on the product you wish to.

No, there won't be any cancelation charges.

Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

If your package shows as delivered but you haven’t received it yet, don’t worry — we’re here to help! Just reach out to us at connect@chanchalgoel.in or call us on 022-68493328, and our team will look into it right away.

A quick note:

• To make sure we can assist you effectively, please report any such issue within 3 days of the delivery date
• After this window, we may not be able to raise a dispute with the courier on your behalf.

Yes, you can do that. Please check the address while placing an order.

• Your account may be restricted from placing orders if the returns (including refusing deliveries) exceed the threshold. The system automatically identifies such cases and applies restrictions based on our returns and order policy.
• These measures help us maintain a fair and reliable shopping experience for all customers

• Hyperlocal orders can only be placed online and cannot be collected directly from stores.
• Hyperlocal orders are processed for same-day delivery when placed before 5:00 PM. Orders placed after 5:00 PM are delivered on the next day.
• Hyperlocal orders cannot be cancelled once placed.
• The regular return and exchange policy applies to Hyperlocal orders.
• Returns and exchanges for Hyperlocal orders will be processed within the regular return/exchange timelines, and not the Hyperlocal delivery timeline.
• The Hyperlocal delivery fee is non-refundable in case of a return or exchange.

• You can check how much chanchalgoel Money you have in your account once you login. Select My Account and click on ‘chanchalgoel Money’ from the list. You will be able to see Available Balance, Total Purchases and Usage History.
• To use available balance, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
• Below that will be an option to apply codes for discounts. Tick the 'Use chanchalgoel Money' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
• There is no minimum or maximum usage limit on chanchalgoel Money.
• chanchalgoel Money can be clubbed with gift vouchers and discount codes.
• chanchalgoel Money is applicable on products on offer/sale.

Yes, you can place an order using Cash On Delivery. Maximum COD amount allowed is 4k.

Yes, you need to sign up on our website/app to place an orders.

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at connect@chanchalgoel.in.

No, that won't be possible. However, you can add your email address in the "Notify me" section. As soon as the product is back in stock you will receive the communication.

Yes, you can put them in your wishlist for future purchases.

Yes, you can buy multiple products in a single order.

This could be because of a technical error. Please share this with us over email - connect@chanchalgoel.in.

Incases of delivery attempt failed by courier partners, you will receive communications for next steps basis which we'll reattempt the delivery

We have a COD charge of Rs. 29/-. This is subject to change.

• If the Cash On Delivery (COD) option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
• Your account may be restricted from placing orders on COD (Cash on Delivery) if the returns (including refusing deliveries) exceeds the threshold. The system automatically identifies such cases and applies restrictions based on our returns and order policy.These measures help us maintain a fair and reliable shopping experience for all customers.
• You can continue to explore other available payment options when placing an order

• We currently offer expedited delivery for a few select pin codes and products either through Same Day Delivery or Next Day Delivery at a nominal cost of ₹29. You can check the eligibility at checkout page.

   

• Tap on the “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. The 'Cancel' option will only be available till the order is processed. If you are facing an issue, please email us at connect@chanchalgoel.in and we will sort it for you.

chanchalgoel Money can only be used to purchase products at chanchalgoel website or app. It cannot be used on any other websites or apps.

chanchalgoel Money is non-transferable. Thus, they cannot be transferred to another account and cannot be used to pay for orders made by other chanchalgoel accounts.

chanchalgoel Money once expired cannot be credited back to your account. It is recommended to use them within the expiry period.

chanchalgoel Money cannot be transferred to any bank account or redeemed as cash. They can only be used on chanchalgoel website and app.

There is no minimum or maximum usage limit on chanchalgoel Money.

Yes! chanchalgoel Money is applicable on all products available at chanchalgoel.

Yes, chanchalgoel Money is subject to expire 12 months after the date of credit. Once expired, chanchalgoel Money will lapse automatically and cannot be credited back.

To check your chanchalgoel Money balance, simply login to your chanchalgoel account and visit your account details on our website or app. You can see available balance, total purchases and usage history as well.

During checkout, simply select the chanchalgoel Money checkbox to use your chanchalgoel Money.

chanchalgoel Points can only be used to purchase products at chanchalgoel website or app. They cannot be used on any other websites or apps.

chanchalgoel Points are non-transferable. Thus, they cannot be transferred to another account and cannot be used to pay for orders made by other chanchalgoel accounts.

chanchalgoel Points once expired cannot be credited back to your account. It is recommended to use them within the expiry period.

chanchalgoel Points cannot be transferred to any bank account or redeemed as cash. They can only be used on chanchalgoel website and app.

For each order, you can avail a maximum of 10% discount on the total cart value via chanchalgoel Points.

Yes! chanchalgoel Points are applicable on all products available at chanchalgoel.

Yes, chanchalgoel Points are subject to expiry. To check the expiry date, visit your account details on our website or app. Once expired, the points will lapse automatically and cannot be credited back.

To check your chanchalgoel Points balance, simply login to your chanchalgoel account and visit your account details on our website or app.

During checkout, simply select the chanchalgoel Points checkbox to redeem your chanchalgoel Points.

In case there is a failure in payment, please retry and keep the following things in mind:

• Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
• If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at connect@chanchalgoel.in.

Yes, we charge a flat Rs. 29 per COD order.

• You can check how much chanchalgoel Money you have in your account once you login. Select My Account and click on ‘chanchalgoel Money’ from the list. You will be able to see Available Balance, Total Purchases, and Usage History.
• To use available balance, once you have added your products to the cart and clicked on the cart icon to go to the checkout page, you will see your order details.
• Below that will be an option to apply codes for discounts. Tick the 'Use chanchalgoel Money' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
• There is no minimum or maximum usage limit on chanchalgoel Money.
• chanchalgoel Money Can be clubbed with gift vouchers and discount codes.
• chanchalgoel Money is applicable on products on offer/sale.
• chanchalgoel Money is subject to expire 12 months after the date of credit. Once expired, chanchalgoel Money will lapse automatically and cannot be credited back.

• You can check how many chanchalgoel Points you have in your account once you login. Select My Account and click on ‘chanchalgoel Points’ from the list. You will be able to see Current Active Points, Total Purchases, Usage History and Expired Points.
• To use active points, once you have added your products to cart and clicked on the cart icon to go to the checkout page, you will see your order details.
• Below that will be an option to apply codes for discounts. Tick the 'Use chanchalgoel Points' box. Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
• chanchalgoel Points worth 10% of cart value can be used per order.
• chanchalgoel Points Cannot be clubbed with discount codes.
• chanchalgoel Points are not applicable on products on offer/sale.
• chanchalgoel Points are subject to expiry. To check the expiry date, visit your account details. Once expired, the points will lapse automatically and cannot be credited back.